Free Quality Check
Before Every Shipment
We photograph the actual item and send the QC photos to your WhatsApp, giving you the opportunity to review important visible details before dispatch.
Important Visible Details
Our team performs a visual inspection to confirm the order details and review the visible condition of your item before it is packed.
Our 5-Step QC Process
Order Confirmation
After your order and payment are confirmed, our team prepares the correct item for inspection.
Visual Quality Check
We review the selected model, colour, size, exterior condition, finishing, accessories and packaging.
Actual Item Photos
We photograph the item from relevant angles. Photos may include the exterior, soles, size label, accessories and packaging.
Review Through WhatsApp
QC photos are sent to the WhatsApp number provided with your order. Review them carefully and contact us if anything needs clarification.
Packing & Tracked Shipping
After approval—or when the review period ends—we carefully pack the item and arrange delivery. Tracking will be provided when available.
Your QC Review Window
Please respond within 12 hours after the QC photos are sent. If we do not receive a reply, the item will be considered accepted and shipment will proceed as scheduled.
What Should You Do?
Important QC Information
Our complimentary QC service is a visual condition and order-detail inspection. It is not an independent authentication, laboratory test or certification from the original brand.
Colours may appear slightly different because of lighting, photography and screen settings. Packaging can also vary by production batch or supplier and may develop minor cosmetic marks during storage or delivery.
After you approve the QC photos—or the 12-hour review period expires—changes, cancellations or replacement requests may no longer be possible.
QC Frequently Asked Questions
Is the QC service free?
Yes. The standard HYPEKIXK visual quality check is provided free of charge with every order.
Where will I receive my QC photos?
Photos will normally be sent to the WhatsApp number provided with your order. Please make sure your number and country code are correct.
Can I request additional photos?
You may request clarification or additional photos within the 12-hour review period, subject to availability.
What happens if I do not reply?
If we do not receive a response within 12 hours, the item will be considered accepted and we will proceed with shipment.
Does QC confirm authenticity?
No. QC is a visual condition and order-detail inspection. It is not an independent authentication service or official brand certification.
Why does the colour look slightly different?
Colour can appear different because of lighting, photography conditions and individual screen settings.
Have a QC Question?
Contact us with your order number and let us know which product detail you would like our team to review.
Ask About Your QC